Hosted Managed Services
We care about your business
At Howard, Day & Associates, Inc., we develop, deploy and manage
hosting solutions with an end-user centric approach and proven operational
skills. We bring over 18 years of experience in automated interactive
communications, speech technology, multimedia messaging and database
applications to handle your voice, data, video and multimedia hosted managed
solutions.
We tailor your hosted managed services
Enterprise, service provider or carrier, we customize
your solution to meet your specific needs. We provide flexible hosting options
that focus on cost reduction, generate better business value and achieve
efficiency. Our suite of managed hosted services include, but are not limited
to:
Voice and
video self-service for inbound and outbound calls, DTMF and speech-enabled
Contact
center services with automatic call distribution, intelligent routing, CTI
and screen pop
Multimedia messaging services such as SMS, premium SMS, MMS, mobile emails,
instant messaging, mobile alerts, mobile advertising, mobile marketing, web and
more.
Benefits you obtain
A key strategy solution to:
Quickly
adapting to business transformation, managing and delivering your
offering
Providing
new capabilities in faster responding to market trends and competitive edge gain
Boosting
operational efficiency and lowering management overheads
Expanding
revenue, traffic and customer reach, through various multimedia channels
Increasing customer satisfaction and loyalty.
Using our equipment in secured facilities and operations to:
Lower
capital expenditures, reduce network operations and decrease support and
maintenance costs
Keep your
existing Telecom environment without investing in upgrades and additions and
minimize uncertainties
Gain
access to innovative technologies and rapidly offer value-added services
Take
advantage of an open, standard IP based infrastructure and scalable architecture
for greater flexibility and agility
Run
applications on full carrier grade platforms which integrate easily with
back-end environment and databases
Achieve
better use of internal resources and concentrate on core business
Receive a
unique level of professional services to maintain, monitor and manage your voice
and data solution.
Whether you wish to launch value-added SMS/MMS services, mobile voice
services, a voice portal pilot service or you need a full scale hosted contact
center infrastructure, we are ready and able to assist you.
