SMART PROACTIVE OUTBOUND MESSAGES

ANTICIPATING CUSTOMER NEEDS CAN BE REWARDING AND BUILD A STRONG REPUTATION

  • DRIVE ENGAGEMENT
  • Our automated self-service platform, Atir-7, adds new levels of support to launch targeted voice and SMS outbound messages. Customers receive announcements for loyalty programs, product recall alerts, or utility shortage notifications at a low-cost for your company.
  • RELEVANT INFORMATION
  • Customers welcome timely information which brings them value. With Atir-7 outbound the users receive individual and targeted messages based on topics of interest. They can be easily reached since the system sends messages based on their preferred delivery channels.
  • FOR INTERACTIONS
  • The platform, Atir-7, sends messages with content including images, audio, and text, using MMS and WAP. The system engages the customer on one-to-one basis or on a 2-way interaction using speech technology, mobile messaging, or the assistance of a live agent when needed.
  • SCALABLE PLATFORM
  • Atir-7 is robust, reliable and efficient in delivering high-volume of proactive messages 24/7 that meet all the US regulatory guidelines especially for spam.
  • ADMINISTRATION
  • The web-based management allows the administrator to set, launch, and manage campaigns and broadcasts. After each campaign, the databases are updated.
  • FULL INTEGRATION
  • The platform is fully integrated with the back-end office environment, databases, CRM and third-party components to launch and update messages 24x7x365.

GOOD CUSTOMER MANAGEMENT STRATEGY

  • Relevant and targeted automated outbound messages are welcome
  • Take advantage of the digital channels and differentiate your company with a more expressive customer experience
  • Retain customers, increase customer relationship and loyalty
  • Proactive outbound messages lower inbound traffic during peak times
  • Deliver accurate information especially during a time of crisis
  • Reduce operating expenses by efficiently optimizing your contact channel management

IVR AND SMS APPLICATIONS

IVR SELF-SERVICE
Let your callers help themselves with the option to be helped. Avoid caller's frustrations with an intelligent IVR self-service solution designed with the caller in mind. Build long-term relationships, and increase revenues.
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CUSTOMER CARE
Deliver world-class customer care with a reliable voice and mobile messaging platform. Reach, engage, notify, and talk to your customers. Send text alerts, reminders, and interact with two-way SMS messages.
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OUTBOUND MESSAGES
Send voice and mobile outbound messages to show that you value your customers. Minimize inbound calls with proactive notifications. Give the unique image you strive to maintain as a customer oriented company.
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BUSINESS CONTINUITY
Use Howard Day's platform to improve internal communications, logistics, and workforce productivity. Leverage the immediacy of voice and mobile messaging to reach and alert in emergency situations.
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SURVEYS
Keep the dialogue open with your audience and strengthen the image of your company. Improve services and the quality of your products by monitoring and tracking feedbacks through IVR and SMS surveys.
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VOICE & SMS BROADCASTS
Record powerful messages to send personal, targeted and actionable broadcasts. Quickly and easily get the word-out by dispatching alerts, announcements, and notifications with a reliable and robust platform.
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FLEXIBLE DEPLOYMENT AND BILLING OPTIONS

CUSTOM HOSTED

Use our infrastructure to handle your voice, mobile messaging, billing, or payment applications. Solutions are scalable, reliable and tailored to your unique needs. They are seamlessly integrated to your back-end systems and maintained 24/7 in our secured environment.

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ON-PREMISES

Take advantage of a partner backed by over two decades of experience to handle all your development, integration and application deployment needs. We provide you with all the levels of services that you require. We maintain, support and optimize your systems located on-premises.

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Have a project or a question? Let us talk now! 1 855 -259 -7556