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ATIR 7 Voice Portal Bringing sanity to call centers is our specialty! In today’s economic climate, organizations are increasingly pressured to reduce managing costs and to maintain profit margins without compromising service levels. To gain competitive edge and capture more business, companies realize that they need to reevaluate their customer care strategy and look at more innovative ways to expand their offerings, services and support. A COMPLETE INTERACTION CENTER Howard, Day & Associates, a worldwide leader in telephony solutions, voice technology and database applications has developed a complete interaction center ATIR 7 which combines call control functions with built-in web, email, fax and data communications for powerful applications. ATIR 7 is a multi-modal platform which gives callers the flexibility and convenience to perform automated self-service inquiries anytime, anywhere from a variety of sources such as voice, fax, SMS, email, web, MMS, SS7, VoIP and WAP. Regardless of the type of communication channels used by callers, Howard, Day & Associates can deliver a full range of automated capabilities with voice technology for web inquiries, IVR self-service options, e-mails, SMS, unified communications, fax, telephone-based interactions and conferencing. A CONVENIENCE STORE OPEN 24x7x365 Call centers are turned into higher profitability with ATIR 7 voice portal. Using advanced speech recognition with text-to-speech capabilities, customers navigate through ATIR 7 in a natural-sounding conversational language. They access and retrieve information from database and the Web, and execute any kind of transactions 24x7x365. GREATER AUTOMATION GENERATES NEW REVENUES Natural user-friendly customer interaction improves the customer’s experience, reduces hang-ups and shortens the average length of a call. Transaction processing time is shorten. Live agents handle inquiries for special assistance and can concentrate on more productive activities. Additionally, greater automation of call handling reduces overhead while generating new revenues. By supporting multiple-language applications, ATIR 7 removes the language barriers for open new markets. OPEN ARCHITECTURE WITH STANDARD COMPONENTS TO BE DEPLOYED IN MANY WAYS ATIR 7 platforms are robust, highly reliable and scalable, They run on an open architecture to easily adjust to enterprise growth and future technologies. The components integrate seamlessly with the companies’ telephony environment, software and database since they are obtained from standard sources and the industry’s leading vendors. APPLICATIONS ARE LIMITED ONLY BY THE IMAGINATION ATIR 7 voice portal adds value to existing systems, improve efficiency and reduce operating costs. The solutions are customized to fit the specific needs of each enterprise, and are limited only by the imagination.
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