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support & maintenance

Immediate responses is our reputation - crises mode no problem!

We have an unparalleled commitment to customer service. From your first point of contact you receive a personalized service.  A highly skilled technician assists you in a responsive, professional and timely manner.  Down system support is available 24/7 - please contact us directly at: +1 (770) 781-6566, option # 1.

CUSTOMER SUPPORT HELP-DESK

• Single point of contact for technical issues and
  user queries
• Trouble reporting via phone, web, or e-mail
• Emergency number after hours. Issuance of trouble
  ticket
• Remote access for diagnosis, software fixes, and
  corrective maintenance with minimum risk and
  disruption
• Progress tracking, customer notification and
  escalation to next level of support if needed.

ONLINE  INFORMATION CENTER

• Access to tools, resources and information
• FAQ
• Software and license downloads Extended

MAINTENANCE

We offer a selection of maintenance and flexible support programs to ensure that your mission critical infrastructures are running smoothly 24/7 and service interruptions are minimized:

• Standard
• On-Site Field Service
• Extended
• Support Services (on time and material basis)