|
|
|
|
|
|
System Integration
A track record of interconnectivity projects
Our technical expertise in computer telephony, voice,
data, web services and back office environments enable us to
recommend and provide all the hardware, software, and services
for a fully integrated solution.
We combine new solutions with existing infrastructure seamlessly and integrate them with other functions. We create a flexible and intelligent system to ensure optimal performance between disparate computers, and platforms, and to leverage existing environment.
With a proven track record of
interconnectivity projects, we follow a comprehensive approach
which embraces the complete project life cycle from requirements
analysis to end-users training and support. Each phase has
well-defined activities to ensure that we deliver a total solution catered to your needs and meeting pre-defined key performance indicators.
Our methodology = Best practices + years of experience for a successful project
implementation
Discover
- Meeting with key stakeholders
- Identify full scope of project
- Comprehensive analysis of existing environments
- Define detailed requirements (business, functional, technical, caller
population...)
- Gap analysis
- Proposed strategic blueprint with recommendations, budgetary costs and
timeframes
Design
- Acceptance, project kick-off
- Project management
- Solution architecture design and platform requirements
- Call-flows, grammar, and end-user interfaces
- Design with high-level prototype
- High-level overview data connection
- Network integration
- Low-level prototype
- Development
- Design acceptance
- Testing methodology, tuning and validation of usability
- Documentation
Build
- Physical build of hardware
- Development of solution architecture and VUI
- User programming, integration with database and telephony
- Testing, documentation, user review
- Complete solution integration with platform
- Testing, including load testing, refine
- Documentation
- Quality assurance
Run & Train
- Onsite installation
- Connectivity to network
- System monitoring
- Perform testing, tuning and refine
- Production runtime
- Project documentation
- End-user acceptance
- Product turnover
- Onsite customized training
Support & Evolve
- Monitor
- Remote support
- Troubleshooting
- Upgrades
- Disaster recovery
- Ongoing support
- Accommodate future initiatives to meet evolving needs
- Implement new technologies and applications
|
|
|
|
|
|
|
|
|
|
Industry
Solutions
- Financial Institutions
- Telecom
- Transportation
- Insurance
- Education
- Distribution
- Retail
- Food
- Hospitality
- Entertainment
- Utilities
- General Enterprise
- Government Agencies
- Retirement Services
- Media
- Energy
|
|
|
|
|
|
