Atir-7 Voice and Video Self-Care
Give your customers the attention they deserve
Customers should be the center of any company's attention. Anticipating their
needs, expectations and motivations is just a part of a good customer care
strategy. Without proper knowledge of your customers, implementing the right
processes and technology for an automated self-care solution and training
your agents to interact with them can be very difficult.
Cutting costs, maintaining profit margins, gaining a competitive edge,
capturing more business and improving customer retention, are common
organization goals. We provide you with ways to align these objectives with
your customers' needs without compromising service levels.
Let your callers get personal
Atir-7 self-care solution gives your callers the flexibility and
convenience to perform inquiries, retrieve information or execute transactions
24x7x365 from a variety of sources, including: voice, email, fax, SMS,
Web, IM, MMS, WAP. Regardless of their communication interaction choice, callers
are connected appropriately the first time through the intelligent
customer-center routing engine.
Callers navigate Atir-7 in a natural-sounding
conversational language using advanced speech recognition and text-to-speech
technology. They establish a personalized dialogue with Atir-7, from basic
recognition tasks by saying "Yes" or "No", to more advanced applications such as
directions or personal assistance services.
Atir-7 supports video services for mobile devices and kiosk
users and allows them to read the information displayed on their screen while
interacting through spoken or touchtone inputs.
Keeping you ahead
Atir-7 offers choice, convenience, and consistency across multiple
channels. The system's comprehensive capabilities keep you ahead of the
evolving market trends to:
Provide
effective and personalized levels of services by directing inquiries to live
agents according to your business rules and CRM strategies
Let your
customers be in control of their communications and increase the adoption of
your self-care solution to lower operating costs
Improve and
differentiate your customer's experience with voice, data and video
interactions, and reduce hang-ups
Expand your web
presence using voice interfaces
Create new
revenue streams through innovative and proactive services such as mobile video
and messaging services
Increase
customer satisfaction, build customer loyalty and strengthen your brand
Eliminate
language barriers by supporting multiple-language applications while expanding
your offering.
Designed with flexibility in mind
Designed with flexibility in mind, Atir-7 has the features to create rapid
and cost-efficient customized and complex self-service applications:
Open,
standards-based IVR and IVVR platforms with integrated application development
and management tools for all types of networks
Integrates to
existing hardware, software and systems in your infrastructure including third
party databases, provisioning and billing systems and CRM. Migrates easily
to emerging standards and technologies
Reliable for
high performance, fault-tolerant, and scalable for future growth
Supports
industry standards such as VoiceXML, CCXML, MRCP, SIP for IP based solution,
and Web services
User-friendly
GUI with pre-functional blocks to accelerate the development of new voice, data
and video-calling applications
Extensive
reporting capabilities for business intelligence and operational efficiency
Compatible with
wide array of IT environments, including Web and service oriented architectures
Proven
compatibility with multi-lingual speech technologies, speech recognition, TTS
and contact center integration speaker verification, including natural language
options
Integrates
seamlessly to your contact center (CTI link, support of screen pops)
Powerful
graphical tools for configuring, managing, monitoring and debbuging solutions
Communicates with
enterprise applications through Web services
Supports IP and TDM
networks and 3G video compliant handsets.
Howard, Day & Associates, Inc., has an extensive
experience in the development, implementation and support of automated
voice, data and video interactive communication solutions.
