About Howard, Day & Associates
Software developers and system integrators with decades of experience serving top telecom carriers and clients across 20+ industries.
We are software developers and system integrators who have forged lasting business relationships with the nation's top telecom carriers, service providers, and clients from more than 20 different industries.
Our IT solutions address today's converging communications, as well as their impact on organizations and user behavior.
Staying connected in the digital world with the right applications, resources, and processes, has never been so critical. Through our expertise and competencies, we assist companies to be innovative, remain competitive, and to streamline their processes.
Our Expertise
What We Do
IVR and Mobile Messaging
We build interactive and engaging self-service voice and mobile messaging solutions using an end-user centric approach. The customer's journey is enjoyable and consistent across multiple channels. Companies leverage the power of their investment, and meet today's customer expectations.
Mobile Applications
As an extension of our interactive communication solutions, we develop native mobile applications for enterprise and consumer usage. Our mobile apps give the end-users the functionality and convenience they expect on-the-go. Companies expand their reach and offerings.
Billing and Payment Interfaces
With today's explosion in mobile data traffic, we bring our expertise to mobile carriers to accurately run their billing and payment processes. We automate their daily data transaction processes with vigorous checks and balance, and ensure that revenue leakages from fraud and roaming charges are under control.
IT Global Services
For new ways to market ideas, we give the thrust to speed which enables organizations to react fast to business growth and market changes. With over two decades of experience and industry knowledge, we are able to offer a range of IT global services and hosted solutions to help them achieve their project success.
Global IT Services
We deliver a total solution catered to your needs with a proven methodology backed by more than two decades of industry experience.
Consulting Services
Our consultants work by your side to understand the operational and technological environment of your organization, and to fully assess the issues. They have a strong knowledge of the marketplace trends to recommend solutions designed to deliver real results and value.
Key Benefits
- Industry expertise across multiple sectors
- Strategic planning aligned with business objectives
- Comprehensive assessment of technology landscape
Our Process Methodology
A best practice approach with more than two decades of experience
Discovery and Brainstorm
- Meeting with all the stakeholders to identify the full scope of the project
- Comprehensive analysis of existing environments
- Define detailed requirements (business, functional, technical, user population...)
- Gap analysis before submitting a strategic blueprint with all the recommendations, budgetary costs and timeframes
Design and Prototype
- Project kick-off with a dedicated project manager
- Solution architecture design and platform requirements, call-flows, grammar, and end-user interfaces
- Design with high-level prototype, high-level overview data connection and network integration
- Low-level prototype, development, design acceptance
- Testing methodology, tuning and validation of usability, documentation
Development and Testing
- Physical build of hardware and development of solution architecture and VUI
- User programming and integration with database and telephony
- Testing, documentation, user review
- Complete solution integration with platform
- Testing, including load testing, and refine. Documentation and quality assurance
Deployment and Training
- Onsite installation, connectivity to network and system monitoring
- Perform testing, tuning and refine, and production runtime
- Project documentation, end-user acceptance, and product turnover
- On-site customized training
Maintenance and Optimize
- Remote or on-site support
- Tracking issues and changes with fixes and upgrades
- Disaster recovery
- Accommodate future initiatives to meet evolving needs and new market trends
- Implement new technologies and applications
How We Can Help You
EXPERIENCED
Small private business with over two decades of experience.
ACCOMPLISHED
+3,000 applications deployed worldwide for the private and public sectors.
CAPABLE
+ 2,000,000,000.00 annual transactions handled by our hosted systems.
TRUSTED
Dun Bradstreet Open Rating "Howard Day is placed in the top of the SIC Quintile."
Have a project or a question?
Contact us today to learn how our solutions can help your organization succeed.