Interactive Voice & Messaging Solutions
Seamless communication solutions that enhance customer experience, streamline operations, and build long-term relationships.
Powerful Communication Platform
Our Atir-7 platform delivers seamless voice and mobile messaging solutions designed with your customers in mind. Enhance engagement, improve satisfaction, and optimize operations through modern communication channels.
Customer-Centric
Solutions designed with the end-user in mind to create enjoyable and engaging experiences.
Multi-Channel
Reach customers via voice, SMS, email, web, and more for consistent cross-channel support.
Fully Integrated
Seamlessly connects to your back-end systems, databases, and CRM for real-time updates.
Intelligent Self-Service IVR
Empower callers with intuitive self-service options while maintaining the personal touch they expect. Our IVR solutions are designed with the caller's journey in mind.
Customer-Friendly Navigation
At Howard Day, we design our IVR systems with the end-user in mind, delivering personalized experiences that make the caller's journey enjoyable and transparent. Callers easily navigate options using natural language conversation or touch-tone, with support for multiple languages.
- Intuitive menu navigation in natural language
- Multiple language support to expand reach
- Personalized user interfaces based on caller profiles
Intelligent Call Handling
Our system features computer integration (CTI) with screen-pop capabilities to display caller information on agents' desktops. Intelligent call routing directs calls based on caller inputs, profile, and business rules, while call queuing and call-back features prevent abandoned calls.
- CTI with screen-pop for faster resolution
- Intelligent routing based on business rules
- Call-back feature during peak times
Business Benefits
Enhanced Satisfaction
Improve caller satisfaction and increase self-care solution adoption with personalized experiences.
Shorter Call Duration
Reduce average call time and provide consistent service levels across channels.
Resource Optimization
Redirect human resources to complex tasks and revenue opportunities while reducing operational costs.
Flexible Deployment Options
Cloud Hosted
Use our infrastructure to handle your voice, mobile messaging, billing, or payment applications. Our cloud solutions are scalable, reliable, and tailored to your unique needs, with 24/7 maintenance in our secure environment.
On-Premises
Take advantage of our two decades of experience for all your development, integration, and deployment needs. We provide all levels of service you require, maintaining, supporting, and optimizing your on-premises systems.
Ready to improve your customer communications?
Contact us today to discuss how our IVR and messaging solutions can help your business.